ACS has great tech support and quick turn-around time. I'm always able to get a hold of Monica and she gets our product to us quickly. The professors really enjoy the "show" and "share" features in the classes. They also like the private chat for students who don't want to ask a question in front of the class. Testing screen is a winner too. I use the SoftLINK Tech console almost exclusively to update our labs either from my office or by going into a closed lab and running Tech console from a laptop. It makes my job go a lot quicker. I love the mass login feature and the remote commands feature. The inventory feature is invaluable. We have also used the SoftLINK Tech Console to catch 1 hacker! In addition, it saves us power. I can pull up the thumbnail of a lab in the late afternoon, see what machines are idle, and just quickly shut them down. I use the "mass copy" feature all the time. I also like the "screen lock" feature when I'm updating from remote and need to keep people off the machines. I couldn't imagine us getting all of our work orders done without the SoftLINK Tech Console. We love SoftLINK. I just deployed 3 new labs, and it was the first piece of software that I told my boss "I must have to get these labs knocked out quickly."