We were lacking the ability to monitor our student(s) while on desktops. Teacher(s) would have to walk around the classroom to keep our student(s) on task. It was difficult for a teacher to tell whether a student was following along with class work or surfing the internet and visiting non-related school approved websites. With the implementation of SoftLINK our teacher(s) can now monitor all student workstations from their desktop. The content filtering has been awesome for us. The student(s) are definitely kept on task. Our teachers get a lot of use out of SoftLINK's other features also. I would say Applied Computer System's service and technical support would definitely be a 10+.